Zhejiang Hongmi Technical Team Rushes to Support BYD Factory in Shaoguan, Guangzhou, Showcasing Professional After-Sales Service

Recently, Zhejiang Hongmi Technology Co., Ltd. received an urgent support request from the BYD factory in Shaoguan, Guangzhou—key water pump equipment in the production line had encountered abnormalities, directly affecting normal production progress. Upon receiving the feedback, Hongmi responded with high priority, immediately assembling a professional after-sales technical team. Braving wind and rain, the team arrived at the scene at the first opportunity to resolve the issue for the customer.

Customer Needs Are Our Command

As a critical link in the new energy vehicle industry chain, the continuity of production at the BYD factory in Shaoguan, Guangzhou, is essential for supply chain stability. The sudden pump failure posed a risk of partial production line shutdown. After multiple unsuccessful attempts by the factory’s equipment department, they urgently contacted the equipment supplier, Zhejiang Hongmi Technology.

"The customer’s challenges are our call to action," stated the after-sales director of Zhejiang Hongmi. "Whenever and wherever the customer needs us, our technical team will respond promptly."

24-Hour Response: Expert Team Arrives Swiftly

From receiving the customer’s feedback to assembling and dispatching the technical team, Hongmi took less than four hours. Led by a senior water pump engineer, the technical team carried professional testing tools and spare parts, traveling overnight to Shaoguan.

Upon arrival, the team immediately proceeded to the site without delay, collaborating with BYD’s equipment management personnel to quickly initiate troubleshooting. With extensive experience and professional expertise, the team promptly identified the root cause—abnormal wear in the pump’s core components due to prolonged high-load operation. They immediately developed a repair plan, carrying out on-site repairs and component replacements simultaneously.

Expertise Restores Production Rapidly

Throughout the repair process, Hongmi’s technical team demonstrated a high level of professionalism and collaborative spirit. Ensuring safety and quality, they raced against time to complete all repairs in just two-thirds of the originally estimated time. After testing, the water pump resumed normal operation, and the production line was restored to full functionality.

"From making the call for help to restoring equipment operation, it took less than 24 hours. Hongmi’s response speed and service level left a deep impression," commented the equipment management director at the BYD factory. "They not only solved the problem but also provided professional advice on daily equipment maintenance, helping us prevent similar issues in the future."

After-Sales Service System Proven Once Again

This emergency support mission once again validated Zhejiang Hongmi’s after-sales service philosophy of "customer first, rapid response, and professional solutions." The company remains committed to providing full-cycle technical support to its customers, maintaining a nationwide service network and a 24/7 response mechanism to ensure issues are addressed promptly.

"We sell not only products but also peace of mind and trust," emphasized the General Manager of Zhejiang Hongmi. "Every customer request is a test of our service capabilities. We will continue to optimize our after-sales service system to empower customers in creating greater value."

Zhejiang Hongmi Technology Co., Ltd. remains dedicated to the research, development, and manufacturing of high-end fluid equipment, earning market recognition through innovative technology and reliable service. Moving forward, the company will continue to uphold its service commitment of "professional support, always on call," providing a solid technical backbone for customers across various industries.